Information About COVID-19

Updated 05/15/2020 – Our Offices are Open


Updated 05/01/2020 – Our Offices to Reopen in May

As we all adjust to our new normal, we hope that you and your loved ones are safe and healthy. The week before the stay at home order was issued, Discover Vision made the decision to follow local, state and federal guidelines to stop all elective appointments and procedures. Over the past two months, our team has taken care of urgent and emergent patients only.  

As an essential business, our offices will re-open the week of May 4th to provide routine, medical and surgical eye care. Call 816-478-1230 or schedule here on our website

We have stayed in close contact with our family of 300 team members to discuss safety protocols and new initiatives like Telemedicine. Telemedicine has allowed our team to limit in person contact while providing the care our patients need. We have the capability to connect with patients through Video Visits at any time, from any place. Telemedicine will continue to be a convenient option for our patients moving forward. 

Safety has always been a top priority.

Social distancing, thorough hand-washing and sanitizing have become a way of life for all of us. As we begin seeing patients in the office, several new protocols have been developed to keep you and our staff safe.  

  • Appointments are limited to patients only, unless the assistance of a visitor is essential to your visit.
  • You will experience new safeguards such as temperature checks, masks, virtual check-in from the parking lot to limit the number of people in the building, a COVID symptom questionnaire, and the addition of plexiglass in common areas.
  • When visiting our optical shop, any frames that are touched are now placed in a designated area to be sanitized between use.
  • Our entire staff, from front desk to surgery center, will also be going through safety checks with temperatures logged several times a day.  
  • The same rules still apply if you think you have been exposed to COVID-19 or have symptoms. If you feel sick and your appointment is not urgent or emergent, we would ask that you call and reschedule to a later date. 

Our clinics will be open in May offering routine, medical and surgical eye care.  

If you are interested in LASIK, SMILE, Full Focus or an Aesthetic procedure, schedule an evaluation with our team. If you are due for an eye exam, contact lenses or glasses, we are scheduling appointments in May and June. Call 816-478-1230 or schedule here on our website

This pandemic has revealed a great deal about who we are as people. As a locally-owned business for nearly 50 years, we are proud to be a part of this community. We look forward to welcoming you back the next time we see you.

Updated 04/02/2020, After Mandatory Stay-At-Home Order

As new information continues to unfold about COVID-19, the health and safety of our patients, doctors, and staff is our top priority. Eye care is considered an essential service; however, it has been recommended that all non-essential appointments be rescheduled after April 24th.

Based on current guidance, we have 3 offices (Leawood, Independence, and The Northland) that will remain open for emergent care and essential visits. Essential visits include diabetic eye care, AMD and other retina services, glaucoma treatment, and emergent / urgent care.

For contact lens wearers, you can still order contact lenses through our website or by calling 816-478-1230. Discover Vision Centers is following the American Optometric Association (AOA) and American Academy of Ophthalmology (AAO) guidelines that currently state contact lenses are safe to wear as long as proper hand washing is followed.  For those who are sick or who have symptoms, it is recommended to stop use, throw away that pair of lenses, and switch to glasses until you are no longer sick. For more detailed information on wearing contact lenses during COVID-19, click here.

If you have ordered eyeglasses recently, please contact our office to arrange pickup or to confirm shipping to your home.

Our Call Center remains open throughout the mandatory stay-at-home order for Kansas City. You can reach our office by calling 816-478-1230 or by using the Contact Form here on our website. Coming soon, we will share more information on connecting with our team via Telemedicine.

Discover Vision has been actively preparing our offices through standard precautions, hand hygiene, rearranging waiting rooms to allow for social distancing, screening patients before check-in, limiting guests, and other increased control measures recommended by the CDC. We are keeping our employees updated on the latest information and encouraging those who are sick or who have been exposed to others with symptoms to stay home.

If You Have An Appointment: What You Need to Know

Due to the mandatory stay-at-home order for Kansas City, all non-essential appointments must be rescheduled. If you have not received a call from our team, please call 816-478-1230 or use our Contact Form and request to be rescheduled.

For those that do need to be seen, we are now screening patients before check-in, asking the recommended questions about recent travel, symptoms, and exposure to others who have had symptoms. If you, or anyone you have been in contact with, have experienced any symptoms (fever, cough, shortness of breath) within the past 14 days, we MUST reschedule your appointment to a later date. Likewise, you will be asked to reschedule if you have traveled to high risk areas in the past two weeks, including:

  • States with known widespread community transmission. Highest risk currently include California, New York and Washington state, with Massachusetts and New Jersey in the next tier.
  • Colorado, specifically Eagle, Summit, Pitkin and Gunnison counties.
  • Travel on a cruise ship.
  • International travel.

Limiting Additional Guests

At this time, we are not accepting guests for appointments, unless it is absolutely necessary. If it is not essential for your guest to participate in your appointment, they will be asked to wait in the car or return to pick you up after your appointment. Guests that do need to accompany patients will also be screened before entering our facility.

If you need to reschedule your appointment, please call 816-478-1230 or click here to reschedule online.

Our Renewed Commitment

In this time of uncertainty, we have a renewed commitment to you, our team members, and our community. We are all in this together and it is in our best interest to do our part to keep each other and our communities healthy and safe. Our hope is that by working together and taking care of each other we will come out stronger on the other side.

As our response to this situation evolves, we will continue to keep you updated. If you have any questions, please contact our office.

Helpful Tips on Prevention

We continue to monitor the updates as they are released. For the most recent information, we recommend following the CDC’s COVID-19 updates.

Dr. John Doane was interviewed by EyeWire News in an article called “US Ophthalmologists respond to COVID-19.” Dr. Doane shared his thoughts on the pandemic and the steps that Discover Vision is taking to keep patients safe.

Read more here:

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